FAQ

Placing an order is easy!

• Choose your hoodie style, color, and size.
• Upload your custom design, text, or photo.
• Add to cart and proceed to checkout.

If you encounter any issues, please email us at service@mymatchhoodie.com.

You will receive a confirmation email with a tracking link, allowing you to follow your order all the way home. Please allow 5-7 days for the carrier to scan your package into their system.

Note: If you can't track your order, please double-check your Email address, your Order ID, or contact us for support.

Orders can be canceled or modified within 24 hours of purchase.

After 24 hours, orders enter production and cannot be canceled.

Contact us at service@mymatchhoodie.com as soon as possible for any changes.

You can contact us via email at service@mymatchhoodie.com

or send a text message to +1 ‪(971) 225-0298‬ for assistance.

We will send your Design Proof/Confirmation via SMS (or email if your phone is not available) for all personalized orders.

Yes, you can. Please provide any additional information or requests in the Notes section when placing your order. We will contact you for confirmation before proceeding with the embroidery.

Typically, you can expect to receive your Design Proof/Confirmation within 1-3 days from the date of your order. In many cases, it may arrive even sooner.

Yes, you can make changes to the design after receiving the Design Proof/Confirmation. Please contact our customer support team promptly to discuss any modifications you'd like to make.

Please make sure to regularly check your SMS messages us. Alternatively, you can monitor your email inbox for updates sent to service@mymatchhoodie.com

Yes, you can. Please contact us about the changes within 24 hours before we start the design.