Shipping policy

Thank you for shopping with My Match Hoodie! We strive to provide a smooth and enjoyable shopping experience. Please read our shipping policy carefully to understand the terms and conditions for processing, shipping, and delivery.

FREE SHIPPING

We offer free shipping on all orders over $79.
For orders under $79, a flat shipping fee of $6.99 will apply.

ORDER PROCESSING TIME

As all of our products are custom-made to match your unique design, we require 1-3 business days to process and produce your order before shipping.
Orders placed on weekends or public holidays will be processed on the next business day.
A confirmation email with your order details will be sent immediately after your purchase.

SHIPPING TIME

Once shipped, your order will take approximately 8–12 business days to arrive, depending on the shipping destination. Please note:

• Delivery times may vary slightly due to unforeseen circumstances, such as weather delays or customs processing.
• We will provide a tracking number with your shipping confirmation email, allowing you to monitor your package at every step.
• Tracking Information: After placing an order, you will receive a confirmation email with a tracking link so you can track your order along the way. It may take carriers 5-7 days to scan your package into their system. If your tracking status has not updated for more than 10 business days, please contact us for immediate assistance.

SHIPPING DESTINATIONS

We currently ship to the following countries:

• United States
• United Kingdom
• Canada
• Australia
• Germany
• France

If your destination is not listed, please contact us at service@mymatchhoodie.com, and we’ll do our best to accommodate your request.

TAXES AND DUTIES

We’ve got you covered!
All taxes, duties, and customs fees are fully covered by us. You will not incur any additional charges when your package arrives. We want your shopping experience to be as hassle-free as possible.

SHIPPING CONDITIONS

• Correct Address:
  Please ensure the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or losses due to incorrect or incomplete addresses. If there is an issue with the address, please contact us within 3 business days. After this period, we will not be able to make any changes to the shipping address.

• Undeliverable Packages:
  If a package is returned to us due to being undeliverable (e.g., incorrect address, refused delivery), we will contact you to arrange for reshipment. Additional shipping fees may apply.

• Lost or Stolen Packages:
  If your tracking information indicates that your package has been delivered but you cannot locate it, please check with neighbors or your local post office first.
  If you still cannot find the package, please contact us at service@mymatchhoodie.com so we can assist you further.

• Delays Beyond Our Control:
  While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by customs clearance, weather conditions, or carrier-related issues.

CHANGES OR CANCELLATIONS

If you need to make changes to your order (e.g., shipping address) or cancel it, please contact us within 24 hours of placing the order at service@mymatchhoodie.com.

Once an order has been processed and shipped, we may not be able to accommodate changes or cancellations.

TRACKING YOUR ORDER

After your order has shipped, you will receive a tracking number via email. Use this tracking number to monitor the progress of your package on the carrier’s website.
If you do not receive a tracking number within 3 business days after placing your order, please contact us.

INTERNATIONAL SHIPPING DISCLAIMER

For customers outside the listed shipping destinations, please note:

• Delivery times and costs may vary depending on your location.
• Any additional shipping fees will be communicated during the checkout process.

CONTACT US

If you have any questions about our shipping policy or need assistance with your order, feel free to contact us:

📞 Phone: +1 ‪(971) 225-0298‬
✉️ Email: service@mymatchhoodie.com
We’re here to help and ensure your experience with My Match Hoodie is as seamless as possible!

KEY NOTES

• Free shipping applies to orders over $79 only.
• Shipping times are estimated and do not include weekends or public holidays.
• My Match Hoodie is committed to covering all taxes and duties, ensuring no hidden fees for our customers.
• If you experience any issues with your order or delivery, please contact us promptly for resolution.