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Terms of service

Welcome to My Match Hoodie! These Terms of Service (β€œTerms”) govern your use of our website (www.mymatchhoodie.com) and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. General Terms

1.1 Eligibility:
You must be at least 18 years old or have parental/guardian consent to use our website and services.

1.2 Modification of Terms:
We reserve the right to update or change these Terms at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the updated Terms.

1.3 Termination of Service:
We may terminate or suspend your access to our website or services at any time, without prior notice, if we determine that you have violated these Terms or any applicable laws.

2. Products and Services

2.1 Custom-Made Products:
All products offered on our site are custom-made based on the designs, text, or photos you provide. Please review your order details carefully before completing your purchase.

2.2 Preview and Approval:
A digital preview of your design will be shown at checkout. By placing an order, you agree that the preview accurately represents your desired product.

2.3 Final Sale:
Due to the personalized nature of our products, all sales are final once production begins, unless otherwise stated in our Refund Policy.

3. Orders and Payments

3.1 Order Acceptance:
All orders are subject to our acceptance. We reserve the right to cancel or refuse any order at our discretion (e.g., due to errors in pricing, unauthorized payment, or suspected fraud).

3.2 Pricing and Taxes:
All prices are listed in USD and include applicable taxes and duties, which we cover. We reserve the right to change pricing at any time without notice.

3.3 Payment Methods:
We accept major credit cards, digital wallets, and online payment platforms as detailed in our Payment Policy. Your payment information is securely processed and not stored on our servers.

3.4 Order Changes and Cancellations:
You may request changes or cancellations within 24 hours of placing your order. After this period, orders are considered final. Please refer to our Cancellation Policy for details.

4. Shipping and Delivery

4.1 Processing and Delivery Time:

  • Orders are processed within 2 business days.
  • Shipping typically takes 8–12 business days, depending on your location.

4.2 Shipping Destinations:
We currently ship to the United States, United Kingdom, Canada, Australia, Germany, and France. If your destination is not listed, please contact us.

4.3 Risk of Loss:
Once shipped, the risk of loss passes to the customer. We are not responsible for delays or issues caused by shipping carriers or customs.

5. Intellectual Property

5.1 Our Content:
All content on our website, including text, images, graphics, and designs, is owned by or licensed to My Match Hoodie and protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written consent.

5.2 Your Designs:
By submitting custom designs, text, or photos, you confirm that you own the rights to the content or have permission to use it. You grant us a non-exclusive license to use your content solely for the purpose of fulfilling your order.

6. User Responsibilities

6.1 Accuracy of Information:
You are responsible for providing accurate and complete information during checkout. We are not liable for issues caused by incorrect information (e.g., shipping address).

6.2 Prohibited Activities:
You agree not to:

  • Use our website for illegal purposes.
  • Upload or share content that is offensive, defamatory, or violates copyright laws.
  • Attempt to interfere with the operation of our website (e.g., hacking, spamming).

7. Limitation of Liability

To the fullest extent permitted by law:

  • My Match Hoodie is not liable for indirect, incidental, or consequential damages arising from your use of our website or services.
  • Our liability is limited to the amount you paid for the order in question.

8. Dispute Resolution

8.1 Governing Law:
These Terms are governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.

8.2 Dispute Process:
If a dispute arises, please contact us first at service@mymatchhoodie.com. We will make every effort to resolve the issue amicably.

8.3 Arbitration:
Any unresolved disputes will be settled through binding arbitration in accordance with the rules of the Hong Kong International Arbitration Centre (HKIAC).

9. Contact Us

If you have questions about these Terms or need assistance, please contact us: